Metro Music Instrument Sales is committed to ensuring your privacy. We know you care about how information about you is used and want you to feel confident when you shop with us. The following information describes our privacy policy.

What Personal Information will we gather about our customers?

The information we learn from customers helps us personalise and continually improve your shopping experience. The types of information we gather include:

• Information you give us: We receive and store information which you enter on our website or through any other communication. We will use this information to respond to your request, fulfilling purchase orders, customizing future shopping for you, improving our store features and to communicate with you.

• Automatic information: We receive and store certain types of information which are automatically given to us whenever you interact with our website. Like many commercial websites we may use "cookies" to obtain certain types of information when your web browser accesses our website.

• What about cookies? Cookies are alphanumeric identifier text files that we transfer to your computer through your web browser to enable our system to recognise you each time you visit and provide features such as storage of items in your shopping cart.

• Email Communications: We may send periodic newsletters informing you of our great new product offers and services. We will always include an option which allows you to opt out of this free newsletter if you do not wish to receive anything.

Does Metro Music Instrument Sales share the information from you it receives?

• We respect your privacy and appreciate your business. At no time will we ever provide your personal information to any third party vendor, associate or service provider unless we have your permission, need to in order to complete your transaction order or it is requested by law.

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a satisfactory security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our online security measures include, but are not limited to:

• encrypting data sent from your computer to our systems during Internet transactions and customer access codes transmitted across networks;

• employing firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems; and

• using dedicated secure networks or encryption when we transmit electronic data for purposes of outsourcing.

• We will use the last five digits of your credit card numbers when confirming an order. We do not store credit card information on our server. All credit card transactions are processed through secure servers.

It is important that you take all steps to protect your security from your end. Always ensure you log off when finishing using a shared computer by clicking "log off" link located in the main menu.

If you have any further questions about our privacy policy, please contact us by:

Email: Andrew

Phone: Australian States: (03)   9439 3360
Phone: International:       (613) 9439 3360

Mailing Address: Metro Music Instrument Sales
                            P.O. Box 874, Eltham
                            Victoria, Australia. 3095

PRIVACY OFFICER: Andrew Ioannou